Shipping & Return Policies
Standard processing time is 3 business days. Processing times may vary.
All shipping rates are valid for the continental U.S. (lower 48 States).
It is the customer’s responsibility to inspect items for damages upon delivery.
All damages found must be detailed on the delivery receipt. If the customer signs for the item and later realizes damages, the customer may then be responsible for those damages.
Buyer must pay for shipping both ways.
Free shipping is only valid on items you keep.
Tax Requirements for States Where Sales Tax Isn’t Collected
You may return your purchase within 14 days of receipt for a refund of the purchase price, under the following guidelines:
All returns must first be approved by an St. Louis Equipment employee.
Equipment powered by an engine cannot be returned after gas or oil have been put into the gas tank or engine.
Electrical parts cannot be returned or refunded.
All products must be returned unused in their original packaging and with their original materials.
Your refund will be issued to the original payment method within 10 business days of our receipt of the returned item.
Shipping charges will not be refunded. If the item shipped free, the outbound shipping cost will be deducted from the refund. You are responsible for the cost of shipping the item back to us. Items too large to ship UPS must be returned freight prepaid.
Returned items are subject to a 20% restocking fee.
You may cancel any order that has not shipped or is not a special order. Once an item has shipped to St. Louis Equipment or to the customer, it cannot be cancelled or it will incur a 20% restocking fee. If you refuse an order upon delivery, it is subject to our our return policy. To request a cancellation, please call us at 314-329-5227.
Returned merchandise will not be accepted without a Return Authorization Number. To obtain a Return Authorization Number and receive specific instructions on how to return your item, please call us at 314-329-5227.
Inspect your item carefully at the time of delivery. If the item was delivered by a freight carrier, inspect your item before you sign the delivery receipt. If your item was delivered by UPS, inspect the package as soon as you receive it. If your shipment arrives damaged, call us at 314-329-5227 for assistance. Depending on your specific circumstance, we will either connect you with a local service center or replace the item at no cost to you.
Test your product within 14 days of receipt. If you discover any defects or performance problems, either St. Louis Equipment or the service department of the product’s manufacturer will be able to assist you. The service center will provide repair and maintenance free of charge to an item under warranty.